Privacy policy

Effective date: 2 September 2025

At Tușe, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect the information of Users (those booking services) and Artisans & Runners (those providing services).

By using Tușe, you agree to this Policy.

1. Information we collect

For users

We may collect:

Personal information: name, phone number, email, profile photo.
Location data: to connect you with nearby artisans and errand runners.
Service information: bookings, messages, reviews, and ratings.
Payment information: billing details and transactions, processed by third-party payment providers.
Device and usage data: device type, operating system, and app activity.

For artisans and runners

We may collect:

Personal information: full name, phone number, email, profile photo.
Verification data: government ID, proof of skills and certifications, and background checks.
Financial information: bank account details for payouts.
Service data: jobs accepted, ratings, reviews, and performance records.
Location data: real-time location to match with nearby users.

2. How we use your information

We use your information to:

Provide and improve our services.
Connect users with the right artisans and errand runners.
Verify artisan identities and qualifications.
Process bookings, payments, and payouts securely.
Offer customer support and handle disputes.
Send important updates, notifications, and promotional messages, with your consent.
Improve security and prevent fraud.

We do not sell your personal data. We may share information only in these cases:

Between users and artisans: limited details needed to complete bookings, such as first name, profile, and ratings.
With service providers: payment processors, hosting providers, and analytics tools.
For legal and safety reasons: to comply with laws, enforce our Terms, or protect Tușe, users, and artisans.

4. Data security

Verification and financial data are stored securely with restricted access.
Payments and payouts are encrypted and processed via trusted third-party providers.
We use safeguards to protect data, but no system is 100% secure.

5. Your rights

Both users and artisans may:

Access and update their personal information.
Request deletion of their account and related data.
Withdraw consent for promotional communications.

For requests, email support@tuse.ng.

6. Children's privacy

Tușe is not directed at anyone under 18. If we discover we have collected information from a minor, we will delete it.

7. Updates to this policy

We may update this Policy periodically. Changes will be reflected by the effective date and communicated in-app or by email.

8. Contact us

If you have questions about this Privacy Policy, contact us at:

Tușe Support Team
Email: support@tuse.ng
Phone: +234 707 403 2138
Website: tuse.ng